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tgblog Feb 15 2019

Customer Support Officers Wanted!

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customer-support

 

Ticketgoose is hiring! Ticketgoose, India’s leading bus ticket portal is hiring candidates for the post of Customer Support Officer. The candidates should possess a degree and the candidates should have an experience of at least 1 year as sales executive or relevant role. The candidates should have good knowledge of MS Office. The total number of vacancies are 5.  The job location is Chennai.

Given below is the job description for the post

PostCustomer Support Officer
DepartmentCustomer Support
Vacancy5
QualificationAny Degree/Diploma
Languages to be knownEnglish, Tamil
ExperienceExperience in retail sales for at least 1 year .
Job TypeFull-time/Rotational shift
Job locationChennai

Roles & Responsibility:

  • Manage large amount of incoming calls.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers

Salary

  • 10,000.00 – 12,000.00 /month

Interested candidates can mail your resume to hr@ticketgoose.com.

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