Urmila Marak Jul 27 2014

Customer bowled over by a thoughtful gesture

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At TicketGoose, our customers’ convenience, safety and comfort are our top-most priority.  We are chronicling a few case studies where our customer care executives have gone out of their way to ensure that the passengers, who booked their tickets through our portal, have a comfortable and a safe ride.

On the night of July 24, Nalini (53) was travelling alone to Chennai by the Greenline Travels. While browsing through the passengers’ list, Vivek, a customer care executive of TicketGoose, realised   that she was to board the bus from Madiwala at 11.15 pm. He immediately called her up at 10.35 pm and came to know that she would be waiting alone at the boarding point. Given the rapid increase in crime cases in the city, he decided to go to Madiwala and wait along with her for the bus.

Nalini, who was travelling all alone for the first time to visit her son, was really worried as her pick up time was at 11.15 pm. She kept wondering what she would do if her bus did not come in time. Just when she was deep in her thoughts, Vivek went and introduced himself, saying: “Ma’am, I wanted to ensure that you safely boarded the bus”. She couldn’t contain her joy and kept on telling Vivek, “I do not have any words for your thoughtful gesture.”

They were chit-chatting when the bus arrived sharp at 11.15 pm.  Only after ensuring that she was happily onboard, he returned to office for his shift.  But before that he bought her a bottle of water for her journey.

Vivek busy at work

Vivek busy at work

The next day, when the regular feedback call was made to Nalini, she again couldn’t thank Vivek enough for his thoughtfulness. Her son also spoke to the agent and thanked Ticketgoose for helping his mother.

Nalini was not comfortable in publishing her photograph. And we at TicketGoose respect our customers’ privacy. However, we are proud to publish the picture of our customer care executive, Vivek, for going that extra mile to help our customer.


4 Responses to “Customer bowled over by a thoughtful gesture”
  1. Ashwini says:

    Kudos team!! *claps

  2. Rajendran says:

    Great Service….

  3. Kunal says:

    Well done Vivek. I’m happy that the company supports your acts of random kindness. Once a company starts valuing the happiness factor of the customers, it grows in quality. We customers, are willing to pay for that quality.

    Well done.

  4. Sheldon says:

    “this has accelerated everyone’s trust in TICKETGOOSE.COM”
    —- We think too much and feel little. More than machinery, we need humanity. More than cleverness, we need kindness and gentleness.

    — Charlie Chaplin

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