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Mothi Venkatesh Oct 18 2014

The 7 Secret Ingredients Which Make Our Customers Smile

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Hello! TicketGoose community, we are back once again with another tale -the virtue of our customer support executives’ day-to-day stories. Every ingredient has its own essence to spice up the recipe, and when it comes to our customer satisfaction, we have no bar. Here, we have 7 secret ingredients which help us put loads of smiles on the faces of our lovable customers. Drop Call Solution – Our TicketGoose customer support executives are the only girlfriends/boyfriends who enjoy your calls, and revert back to you all of a sudden. We may enjoy heroes, comical scoldings (as a part of customer care) […..]

Urmila Marak Jul 27 2014

Customer bowled over by a thoughtful gesture

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At TicketGoose, our customers’ convenience, safety and comfort are our top-most priority.  We are chronicling a few case studies where our customer care executives have gone out of their way to ensure that the passengers, who booked their tickets through our portal, have a comfortable and a safe ride. On the night of July 24, Nalini (53) was travelling alone to Chennai by the Greenline Travels. While browsing through the passengers’ list, Vivek, a customer care executive of TicketGoose, realised   that she was to board the bus from Madiwala at 11.15 pm. He immediately called her up at 10.35 pm […..]